Terms of Use

Captverse is a cloud software platform for businesses and sales teams to manage leads, projects, follow-ups, channel partners, deals, analytics, and related workflows, including optional public microsites and integrations as described at https://captverse.com. Features may change over time; we may add, modify, or retire functionality with reasonable notice where practicable.

You must be at least the age of majority in your jurisdiction and capable of entering a binding contract. If you register on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. You must provide accurate registration information and keep it current.

You are responsible for maintaining the confidentiality of passwords, API keys, and other credentials, and for all activity under your account except where caused by our material breach. You must promptly notify us of any unauthorised use. Trial or evaluation access may be subject to usage limits, feature restrictions, or time limits (for example a promotional free trial period as described in the product UI). Unless otherwise agreed in writing, we may suspend or terminate trial accounts that appear abusive or duplicative.

As between you and us, you retain all rights to data you submit to Captverse (“Customer Data”). You grant us a worldwide, non-exclusive licence to host, process, transmit, display, and back up Customer Data solely to provide, secure, and improve the service and as otherwise instructed by you (for example exports, webhooks, or integrations you enable). You represent that you have all rights, consents, and lawful bases necessary to provide Customer Data to us and to instruct our processing, including personal data relating to your leads and partners.

You agree not to, and not to permit others to:

• violate applicable law, including privacy, anti-spam, fair housing, consumer protection, or export control laws;
• use Captverse to send unsolicited bulk messages, deceptive marketing, or harassing communications;
• probe, scan, or test the vulnerability of our systems, circumvent security, or access data you are not authorised to access;
• introduce malware, interfere with service performance, or overload infrastructure beyond reasonable use;
• reverse engineer, decompile, or attempt to extract source code except where mandatory law permits;
• misrepresent identity, impersonate another user, or mislead end users on public microsites;
• use the service to build a competing product by systematic extraction of non-public data or documentation.

We may investigate violations and cooperate with law enforcement. We may remove content or suspend access where we reasonably believe there is a violation or risk to the service or third parties.

You are solely responsible for the content of listings, brochures, microsites, and outbound calls, SMS, WhatsApp, or email messages you or your users send using or alongside Captverse. You must honour opt-outs, consent requirements, quiet hours where mandated, and industry-specific regulations applicable in each market you operate in. We provide tools; we do not verify the truth of inventory, pricing, approvals, or possession timelines unless expressly contracted otherwise.

Captverse may interoperate with third-party services (payment gateways, messaging providers, maps, CRMs, webhooks). Those services are governed by their own terms and privacy policies. We are not responsible for third-party acts or omissions. If you enable an integration, you authorise us to exchange data with that provider as needed to fulfil the integration.

Paid plans, if offered, are described in an order form, checkout flow, or separate agreement. Fees are exclusive of applicable taxes unless stated otherwise. Late payment may result in suspension of paid features. Unless mandatory law provides otherwise, fees are non-refundable except as expressly stated in your agreement or refund policy.

We and our licensors own Captverse, including software, visual design, trademarks, documentation, and non-customer data. Subject to these Terms and your subscription scope, we grant you a limited, non-exclusive, non-transferable licence during the term to access and use the service for your internal business purposes. You may not remove proprietary notices, copy our UI into a competing product, or use our marks except as permitted by a separate brand guideline or written consent.

Each party may receive non-public information from the other (“Confidential Information”). The recipient will use reasonable care to protect Confidential Information and use it only for the purposes of these Terms or the applicable agreement. Exclusions include information that is public without breach, independently developed, or rightfully received from a third party. We may aggregate and use de-identified statistics that do not identify you for analytics and marketing.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER Aarohii AI Solution Private Limited NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IN ANY TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) IF NO FEES APPLIED, ONE THOUSAND INDIAN RUPEES (INR 1,000) OR THE CLOSEST EQUIVALENT IN YOUR BILLING CURRENCY AS REASONABLY DETERMINED BY US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You will defend, indemnify, and hold harmless Aarohii AI Solution Private Limited and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to Customer Data, your use of the service in breach of these Terms, or your violation of law or third-party rights (including intellectual property and privacy claims relating to data you submit or messages you send).

You may stop using Captverse at any time. We may suspend or terminate access for material breach, non-payment where applicable, legal risk, or extended inactivity on free tiers as described in product notices. Upon termination, your right to access the service ceases. We may delete Customer Data after a grace period consistent with your agreement, backups, and legal retention obligations. Sections intended to survive (including intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

These Terms are governed by the laws of India, without regard to conflict-of-law principles that would require another body of law. Subject to mandatory arbitration or venue rules that cannot be waived, courts located in India shall have exclusive jurisdiction over disputes, and you consent to that venue. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

We may modify these Terms by posting an updated version on https://captverse.com and updating the “Last updated” date. If changes are material, we will provide reasonable notice via the product, email, or account administrators. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the service and export your data before the effective date where export is available.

Our collection and use of personal data is described in the Privacy Policy. Security practices are summarised on the Security page. In case of conflict between these Terms and a signed enterprise agreement or data processing addendum regarding data protection, the signed agreement prevails to the extent of the conflict.

Prepaid WhatsApp Messaging Credits (closed-loop service credits for BSP-managed WhatsApp) are governed by separate Credits Terms in addition to these Terms of Use.

These Terms constitute the entire agreement between you and us regarding the subject matter and supersede any prior oral or written understandings on the same topic. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. Notices to you may be sent to the email associated with your account.

For legal notices or questions about these Terms, contact legal@captverse.com.

Entity: Aarohii AI Solution Private Limited

Registered office: 269-A RS Enclave, Gupta Society, Indira Nagar, Kalyanpur, Kanpur – 208026