Fragmented communication
Sales and support teams work off personal numbers, so managers cannot track conversations, measure performance, or ensure quality.
Horizontal· Core WhatsApp module included in every workspace. AI Revenue Agent, multi-channel, and Developer API available on higher tiers.
CaptChat
One inbox. Every conversation. Zero missed leads.
CaptChat connects your business to the official Meta WhatsApp Business API and gives your team one shared inbox, a campaign builder, drip sequences, rule-based automation, a no-code chatbot builder, and an AI Revenue Agent, so WhatsApp becomes a measurable revenue channel instead of a pile of personal chats.
Teams across industries run on CaptChat.
Growing sales and support teams manage thousands of WhatsApp conversations through CaptChat today.
CaptChat as a sales channel
Shared team inbox with department routing — every rep sees context, no lead lost in personal phones.
AI revenue agent + chatbot builder
Inbound chats answered instantly by a no-code bot; qualified conversations routed to your pipeline.
Compliant broadcasts + commerce
Templates, opt-in management, click-to-chat ad tracking, and in-chat commerce that stay within platform rules.
The challenge
Every conversation on a personal phone is a lead you can't see.
Every growing sales or support team eventually outgrows personal WhatsApp. Teams rarely lose customers because of a bad product; they lose them because conversations, campaigns, and follow-ups scatter faster than anyone can track.
Manual campaign execution
Marketing messages get sent by copying and pasting content one contact at a time, a process that is slow, error-prone, and unscalable.
Zero automation
Every inbound message needs a human reply, so after-hours inquiries and repetitive questions go unanswered.
Compliance risk
Bulk messaging from personal accounts or unofficial tools violates Meta's Business Policy and risks a phone number ban.
No measurement
With no visibility into delivery, read, or reply rates, teams cannot tell what is working.
Platform
One platform for campaigns, conversations, and automation.
CaptChat is not a broadcast tool with an inbox bolted on. It is a full-stack WhatsApp platform built on the official Meta Cloud API, where campaigns, the shared inbox, automation, and an AI Revenue Agent all live in one workspace instead of three separate tools. Real-time updates, template compliance, and role-based access come standard, not as a paid add-on.
Shared inbox
Assign conversations, see full history, and hand off between reps without losing the thread.
Visual chatbot builder
Build automated conversation flows without code — from FAQ deflection to lead qualification.
Campaign broadcasts
Run compliant renewal and nurture drips — replies land in CRM or Deals automatically.
Key benefits
Everything a WhatsApp business stack should do, none of the tool-switching.
Faster Response
A real-time shared inbox powered by Server-Sent Events notifies agents the moment a message arrives, no polling or refresh needed.
Higher Conversion
Structured drip campaigns and automation rules follow up on every lead automatically, so nothing goes cold.
Built-in Compliance
Official Meta API delivery, opt-in enforcement, and Quiet Hours protect your number from bans and policy violations.
Measurable Campaigns
Delivery, read, reply, and click metrics are tracked on every send, giving marketing teams the data to improve.
AI-Assisted Growth
The AI Revenue Agent turns a monthly revenue goal into a ready-to-approve campaign plan, audience, template, and timing included.
Core features
A complete WhatsApp business stack, without the setup.
Everything your team needs to message, sell, and support customers from one workspace.
Shared Team Inbox
Every agent sees every conversation, updated in real time with no refresh needed.
- Multi-agent access
- Real-time SSE updates
- Private internal notes
Campaign Builder
Launch segmented, Meta-compliant broadcast campaigns in minutes with a guided wizard.
- Audience segmentation
- Template preview and test send
- Delivery and reply tracking
Drip Campaigns
Automate multi-step follow-up sequences so no lead is left to go cold.
- Configurable delays
- Automatic enrollment
- Pause and resume
Automation Rules
Trigger replies, tags, and assignments automatically based on keywords or business hours.
- Keyword and regex triggers
- Multi-action workflows
- 24/7 responsiveness
No-Code Chatbot Builder
Design multi-branch conversation flows on a drag-and-drop canvas, no engineering required.
- Visual flow designer
- AI reply nodes
- External API call nodes
Template Manager
Create, submit, and track Meta-approved message templates from one screen.
- Marketing, Utility, Authentication types
- Phone mock-up preview
- Delivery and read metrics
AI Revenue Agent
Set a monthly revenue goal and get a complete campaign plan back, ready to approve.
- Goal-based planning
- Audience and template recommendations
- Pacing against targets
How it works
From connect to conversion, in four steps.
1
Connect
Link your WhatsApp Business number through Meta's Embedded Signup, or enter your API credentials directly.
2
Engage
Conversations land in the shared inbox and campaigns reach your audience through Meta-approved templates.
3
Automate
Automation rules, drip sequences, and the chatbot builder handle repetitive messages and follow-ups.
4
Measure
Delivery, read, reply, and agent response metrics update in real time, ready to export.
Integrations
Connect the tools your team already uses.
Meta WhatsApp Business API (Cloud API and 360Dialog)RazorpayStripeGoogle TranslateSalesforce, HubSpot, Zoho, and other CRMsShopify, WooCommerce, and other e-commerce platformsMeta Product CatalogZapier / REST API and webhooks
Specific CRM and e-commerce connector availability depends on deployment configuration. Confirm with the product team before publishing.
Use cases
Built for teams that sell and support over WhatsApp.
Launch a campaign
Import contacts, segment your audience, and send a Meta-approved template to thousands of leads at once, then watch replies land in the shared inbox.
Recover abandoned carts
Trigger a drip sequence the moment a cart is abandoned, discount offer and payment link included, no agent effort required.
Qualify leads automatically
A Click-to-WhatsApp ad triggers a form that collects the details your team needs, then routes the conversation to the right department.
Cut appointment no-shows
Automated reminders go out 24 hours and 2 hours before an appointment, with keyword replies handling reschedule requests.
Security & compliance
Meta-compliant, by default.
Official Meta WhatsApp Cloud API delivery, no unofficial automation methods.
JWT-based authentication with tenant-scoped, role-based access control.
HTTPS/TLS in transit; access tokens and API secrets stored as environment-level secrets.
Marketing opt-in enforcement, blacklist management, and Quiet Hours protection.
Signed webhook payloads for verified event delivery.
Immutable API access logging with per-tenant rate limiting.
CaptChat's messaging architecture is designed for compliance with WhatsApp's Business Policy. Specific certifications (ISO 27001, SOC 2, GDPR, etc.) should be confirmed with the engineering and legal team before publication.
“We used to lose leads because five agents were replying from five personal phones. With CaptChat, every conversation lands in one inbox, our drip campaigns follow up automatically, and we book more site visits without adding headcount.”
FAQ
Frequently asked questions
Does CaptChat use the official WhatsApp Business API?
Yes. CaptChat connects exclusively to Meta's official WhatsApp Cloud API, so every message is sent through Meta's infrastructure with full compliance and no risk of unofficial-tool bans.
Can multiple agents share the same WhatsApp inbox?
Yes. The Shared Team Inbox lets multiple agents view and respond to conversations from the same business number, with real-time updates and conversation assignment.
Do I need technical skills to build a chatbot?
No. The Chatbot Builder is a drag-and-drop visual canvas. AI reply nodes that generate contextual responses require an Anthropic API key configured at the account level.
What templates do I need to send marketing messages?
Messages sent outside an active 24-hour conversation window require a Meta-approved Marketing template. Templates are created and submitted to Meta directly from CaptChat, and approval typically takes 24 to 72 hours.
Can I integrate CaptChat with my existing CRM or ERP?
Yes, through scoped API keys and webhooks in the Developer Console, or through the Integrations module for supported CRM and e-commerce platforms. Confirm specific connectors with the sales team for your deployment.
Part of Captverse — one spine, one login
Every app shares CaptIdentity for SSO, users, and roles. Leads, payments, and messages stay on one data spine — no duplicate records.
Captverse · Get Started
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